Monarch Behavioral Health was established in Meridian, Idaho in 2013. We are a growing group of professionals that love our community and are committed to helping people thrive.
We at Monarch take your health, our health and the community’s health very seriously. Based on the recent Ada County ordinance, we are strongly recommending anyone entering Monarch to please wear a face mask. We understand that to provide in-office counseling we must ensure we are doing everything we can to be safe and do our best to eliminate any spread of COVID19. To do this we are doing the following;
1) No lobby waiting, when clients arrive they are to text 208-340-1688 alerting us of their arrival, then we will reply to your text when your therapist is ready for you to enter into the therapy room.
2) On your way into the therapy room, you and your therapist will use hand sanitizer.
3) If you or your therapist are showing any sign of illness, your appointment will be rescheduled. (There is much more information regarding this criteria and the expectations in the new informed consent you will be reviewing and signing prior to starting in-office appointment amid COVID19.
4) Door handles/tabletops/regularly touched areas will be disinfected numerous times throughout the day, followed by a thorough cleaning daily.
5) Each therapy room will be disinfected in between clients.
6) An air cleaning/disinfecting system has been installed into our entire 2 unit HVAC system, which is effective in killing 99.9% of all bacteria, viruses, allergens and mold in the air we breath. The new system is using NPBI technology which stands for Needlepoint Bipolar Ionization. It is a system that purifies the air by eliminating airborne Particulates, Odors and Pathogens.
7) All payments and scheduling will be done over the phone or via email.
Sessions will be shorter in duration (approximately 45 min) for therapists to have time to properly disinfect in between appointments assuming they have back to back appointments.
COVID-19 General Update 06/22/2020: Please know MBH continues to prioritize the safety and wellbeing of our clients and staff and we thank all of you for your understanding and flexibility during these times. We will continue to adhere to our modified office protocols and enhanced cleaning measures for as long as necessary.
Additionally, as Idaho continues to reopen, we are aware of the possibility that, despite our best efforts, exposure may still occur. Please know that if this happens, we will notify anyone who may have been directly exposed. This includes anyone that had contact with the exposed individual, and anyone who may have been in the same counseling room w/in the following 24 hr period.
We want to be as transparent as possible as we navigate this new climate. Please see the COVID Informed Consent document below which details what our staff is doing, as well as what we ask of our clients to do in order to hold in-person sessions. Finally, don’t hesitate to reach out to us with any additional questions or concerns.
